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Undergraduate Certificate in Customer Service in Business Settings

Wednesday, 15 January 2025 11:31:52

International students can apply

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  • Admission open 2025
Overview Entry Requirements Course Structure Fees and Payment Plans Accreditation Apply Now

Undergraduate Certificate in Customer Service in Business Settings

The Undergraduate Certificate in Customer Service in Business Settings equips learners with essential skills to excel in customer-focused roles. This program focuses on effective communication, problem-solving, and relationship management in professional environments.


Designed for aspiring professionals, current employees, and career changers, it provides practical tools to enhance customer satisfaction and drive business success. Gain expertise in handling diverse customer needs while building a strong foundation for career growth.


Ready to elevate your customer service skills? Explore this program today and take the first step toward a rewarding career!

Course Content

  • • Introduction to Customer Service Principles
    • Communication Skills for Business Settings
    • Conflict Resolution and Problem-Solving Techniques
    • Customer Relationship Management (CRM) Systems
    • Ethics and Professionalism in Customer Service
    • Handling Difficult Customers and Situations
    • Time Management and Organizational Skills
    • Digital Tools for Customer Engagement
    • Measuring and Improving Customer Satisfaction
    • Team Collaboration and Leadership in Customer Service

Fee and payment plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

1 month

2 months

This programme does not have any additional costs.


Course fee

The fee for the programme is as follows:

1 month:GBP £140

2 months:GBP £90


Apply Now

  1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.lk

+44 (0) 20 3608 0144



Career Path

Customer Service Representative

Responsible for addressing customer inquiries, resolving issues, and ensuring satisfaction in business settings. High demand in the UK job market.

Client Support Specialist

Provides technical and operational support to clients, ensuring seamless service delivery and fostering long-term business relationships.

Customer Success Manager

Focuses on customer retention, upselling, and ensuring clients achieve their goals through effective communication and problem-solving.

Why this course?

The Undergraduate Certificate in Customer Service holds significant value in today’s business landscape, particularly in the UK, where customer experience is a key driver of success. According to recent statistics, 88% of UK businesses consider customer service a critical factor in retaining clients, while 74% of consumers are more likely to remain loyal to brands that offer exceptional service. This certificate equips learners with the skills to meet these demands, addressing current trends such as the rise of digital customer service channels and the need for personalised interactions. The following data highlights the growing importance of customer service skills in the UK:

Year Businesses Prioritising Customer Service (%)
2019 80
2020 82
2021 85
2022 88
Professionals with this certification are better positioned to navigate the evolving demands of the customer service industry, including the integration of AI tools and omnichannel strategies. As businesses increasingly focus on customer-centric models, the Undergraduate Certificate in Customer Service provides a competitive edge, ensuring graduates can deliver exceptional service in diverse business settings.

Who should apply?

Audience Why This Certificate is Ideal Relevant UK Statistics
Recent School Leavers Gain foundational skills in customer service to kickstart a career in business settings. Perfect for those seeking entry-level roles in retail, hospitality, or corporate environments. In 2022, 74% of UK employers reported a skills gap in customer service roles, highlighting the demand for trained professionals.
Career Changers Transition into customer-focused roles with confidence. This certificate equips you with transferable skills like communication, problem-solving, and relationship management. Over 30% of UK workers consider changing careers annually, with customer service being a top choice due to its versatility.
Small Business Owners Enhance your ability to deliver exceptional customer experiences, boosting customer retention and business growth. Ideal for entrepreneurs managing their own teams. UK SMEs account for 99.9% of businesses, and 88% of customers say good service influences their loyalty to a brand.
Customer Service Professionals Upskill to advance your career. This certificate provides advanced techniques to handle complex customer interactions and improve team performance. Customer service roles in the UK are projected to grow by 5% by 2026, with higher-skilled positions offering better earning potential.