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Postgraduate Certificate in Business Communication for Customer Services

Friday, 17 January 2025 20:01:33

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Overview Entry Requirements Course Structure Fees and Payment Plans Accreditation Apply Now

Postgraduate Certificate in Business Communication for Customer Services

The Postgraduate Certificate in Business Communication for Customer Services equips professionals with advanced skills to excel in customer-centric roles. This program focuses on effective communication strategies, customer relationship management, and problem-solving techniques tailored for service excellence.


Designed for customer service managers, team leaders, and aspiring professionals, it bridges the gap between theory and practice. Learners gain expertise in handling complex interactions, enhancing customer satisfaction, and driving business success through clear, impactful communication.


Ready to elevate your career? Explore this program today and transform your approach to customer service!

Course Content

  • • Foundations of Business Communication
    • Customer Service Excellence and Strategies
    • Effective Written Communication for Customer Engagement
    • Verbal Communication and Interpersonal Skills
    • Digital Communication Tools and Platforms
    • Crisis Communication and Conflict Resolution
    • Cultural Awareness and Global Communication
    • Data-Driven Decision Making in Customer Service
    • Leadership and Team Communication in Customer-Centric Environments
    • Ethics and Professionalism in Business Communication

Fee and payment plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

1 month

2 months

This programme does not have any additional costs.

Course fee

The fee for the programme is as follows:

1 month:GBP £140

2 months:GBP £90

Apply Now

  1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
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Got questions? Get in touch

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+44 75 2064 7455

admissions@LSIB.lk

+44 (0) 20 3608 0144



Career Path

Customer Service Manager: Oversee customer service operations, ensuring high-quality communication and satisfaction. Key skills include leadership and conflict resolution.

Communication Strategist: Develop and implement communication strategies to enhance customer engagement and brand loyalty.

Customer Support Specialist: Provide expert assistance to customers, utilizing digital communication tools and problem-solving skills.

Data Analyst (Customer Insights): Analyze customer data to drive decision-making and improve service delivery.

Training and Development Coordinator: Design training programs to enhance team communication and customer service skills.

Why this course?

Postgraduate Certificate in Business Communication for Customer Services is increasingly vital in today’s competitive market, where effective communication drives customer satisfaction and business success. In the UK, 89% of businesses prioritise customer experience as a key differentiator, with 74% investing in upskilling their workforce to meet evolving demands. This qualification equips professionals with advanced communication strategies, enabling them to handle complex customer interactions and foster long-term loyalty. The demand for skilled customer service professionals is rising, with 67% of UK companies reporting a skills gap in communication and interpersonal skills. A Postgraduate Certificate in Business Communication bridges this gap, offering learners the tools to excel in roles such as customer relationship management, service design, and team leadership. The program aligns with current trends, including the integration of digital communication tools and data-driven decision-making, ensuring graduates remain competitive in a rapidly changing market. Below is a 3D Line chart and a table showcasing UK-specific statistics on customer service trends:

Year Businesses Prioritising CX (%) Companies Reporting Skills Gap (%)
2020 85 60
2021 87 65
2022 89 67
2023 91 Who should apply?

Audience Profile Why This Course is Ideal
Customer Service Professionals Enhance your communication skills to deliver exceptional customer experiences. In the UK, 86% of customers are willing to pay more for better service, making this course a career booster.
Aspiring Team Leaders Develop leadership communication strategies to inspire and manage teams effectively. With 70% of UK businesses prioritising leadership development, this qualification sets you apart.
Career Changers Transition into customer service roles with confidence. The UK customer service sector employs over 2.8 million people, offering vast opportunities for skilled communicators.
Recent Graduates Stand out in a competitive job market by mastering business communication. Over 60% of UK employers value communication skills as a top graduate attribute.